Return & Refunds Policy
Thank you for shopping with Benjamin Outdoor. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please read our return and refund policy below.
1. Return Policy
We accept returns for defective or damaged items only. If you receive a product that is defective or damaged, please contact us within 1-3 days of receiving your order. You will need to provide us with your order details, including photos of the damage or defect, to help us process your return efficiently.
Returned items must be in their original condition, unused, and with all packaging intact. Any items that do not meet these criteria will not be accepted for return.
2. Refund Policy
We offer refunds for returned items that are defective or damaged upon delivery. Once we receive and inspect the returned item, we will process your refund via the original payment method (Cash on Delivery). Please note that the refund process may take 7-10 business days from the date we receive the returned item.
3. Non-Returnable Items
We do not accept returns or provide refunds for items that have been used or damaged by the customer, or if the packaging has been tampered with.
4. How to Return an Item
To initiate a return, please contact us via email at [email protected] within 1-3 days of receiving your order. Provide your order number, and our team will guide you through the return process.
5. Shipping Costs
If the return is due to a defective or damaged item, we will cover the return shipping costs. If the return is due to a change of mind or incorrect order, the customer will be responsible for any shipping costs incurred.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.
7. Contact Us
If you have any questions or concerns about your order or delivery, please feel free to contact us at [email protected], and our customer support team will be happy to assist you.